Bride Sri Lanka
Last Updated: 28 October 2026
Introduction
This Refund and Cancellation Policy explains the conditions under which customers and wedding service providers may request refunds or cancellations for paid services purchased directly from Bride Sri Lanka.
This policy applies to vendor listing packages, advertising services, promotional arrangements and digital products offered through our website.
Vendor Listing Packages
Bride Sri Lanka offers paid vendor listing and promotional packages, including Basic, Regular and Deluxe packages.
Customers may request cancellation before a purchased package has been activated.
Where the service has not commenced, a refund may be provided subject to any reasonable, previously disclosed and lawful charges for work already undertaken.
Once a paid listing has been activated or promotional services have commenced, cancellation does not automatically entitle the customer to a full refund.
Refund requests will be considered according to the services already provided, any unfulfilled contractual obligations, the circumstances of the cancellation and applicable law.
Advertising and Promotional Services
Advertising placements, sponsored features and promotional services may involve advance preparation, content creation, scheduling or publication.
Customers wishing to cancel an advertising arrangement should contact Bride Sri Lanka as soon as possible.
Where advertising services have not commenced, cancellation or rescheduling may be permitted subject to the applicable agreement and any reasonable, previously disclosed costs already incurred.
Where a campaign has commenced, refunds will depend on the services delivered, remaining contractual commitments and applicable legal requirements.
If Bride Sri Lanka is unable to provide an agreed service, the customer may be entitled to a refund or another appropriate remedy.
Digital Products and Downloads
Where Bride Sri Lanka sells downloadable wedding guides, planning resources, publications or other digital products, access will normally be provided electronically following successful payment confirmation.
Once digital content has been successfully delivered and accessed, purchases are generally non-refundable solely because a customer changes their mind, subject to applicable consumer protection laws.
Refunds or other remedies may be available where:
- A duplicate payment has been made.
- An incorrect amount has been charged.
- The purchased digital product has not been delivered.
- The wrong digital product has been supplied.
- A digital file is defective or cannot be accessed and the problem cannot be reasonably resolved.
- A refund is otherwise required under applicable law.
Failed or Duplicate Payments
If a customer experiences a failed transaction but an amount has been deducted, they should contact Bride Sri Lanka with the relevant transaction details.
We will investigate the payment status with the payment service provider where necessary.
Verified duplicate payments or incorrect charges will be refunded or otherwise resolved as appropriate.
Wedding Vendor Bookings
Bride Sri Lanka primarily connects customers with independent wedding service providers.
Payments made directly to third-party wedding vendors, venues, photographers, bridal designers or other suppliers are subject to the relevant supplier’s contractual terms and refund policies.
Unless Bride Sri Lanka has expressly contracted to supply the relevant wedding service, we do not directly administer refunds for transactions independently concluded between couples and those service providers.
This does not affect any legal responsibility that Bride Sri Lanka may have under applicable law.
Requesting a Refund or Cancellation
Customers may submit a refund or cancellation request by emailing info@bridesrilanka.com.
Requests should include:
- Customer or business name.
- Email address used during the transaction.
- Date of purchase.
- Transaction reference or payment confirmation.
- Name of the purchased package or service.
- Reason for the request.
Customers are encouraged to report transaction or service problems promptly to assist with investigation. This does not limit any statutory rights.
Refund Processing
Approved refunds will normally be processed through the original payment method, where supported by the payment provider.
The time required for funds to appear in the customer’s account will depend on the payment method, financial institution and payment service provider.
We will communicate the outcome of a refund request and any relevant processing arrangements to the customer.
Consumer Rights
Nothing in this policy excludes or limits any refund, cancellation or other remedy available to customers under applicable Sri Lankan law.
Changes to This Policy
Bride Sri Lanka may update this Refund and Cancellation Policy to reflect operational changes, payment procedures or legal requirements.
The current version will be published on our website.
Contact Information
For payment disputes, cancellations and refund requests, contact:
Bride Sri Lanka
Address: 31/1, Old Kottawa Road, Nugegoda, Sri Lanka
Telephone: +94 77 761 4719
Email: info@bridesrilanka.com
Website: https://bridesrilanka.com